Return & Refund Policy

🔄 Return & Refund Policy

Jewelza — Aapki Satisfaction Hamari Zimmedari

✅ Return Kab Ho Sakta Hai?

✔ Agar product damage aaya ho delivery mein
✔ Agar product galat deliver hua ho (wrong item)
✔ Agar product defective nikla ho
✔ Return request 3 din ke andar karni hogi delivery ke baad

❌ Return Nahi Hoga Agar...

✗ Product use kar liya gaya ho
✗ Original packaging na ho
✗ 3 din ke baad request ki gayi ho
✗ Random designs wale products — designs surprise hoti hain

📦 Return Kaise Karein?

1️⃣ WhatsApp pe message karo — product ki photo bhejo aur masla batao
2️⃣ Hum 24 ghante mein jawab denge aur return approve karenge
3️⃣ Product original packaging mein courier se wapas bhejo
4️⃣ Product receive hone ke baad replacement ya refund 3-5 din mein hoga

💰 Refund Policy

✔ Replacement prefer karte hain — nayi product bhejte hain
✔ Agar replacement possible na ho — paise wapas karenge
✔ COD orders ka refund EasyPaisa/JazzCash ya bank transfer se hoga
✔ Refund 3-5 working days mein process hoga