Refund policy

Return & Refund Policy

Last Updated: August 2026

At Jewelza, we are committed to providing premium-quality jewelry and an excellent shopping experience. If you're not completely satisfied with your purchase, please read our Return & Refund Policy below.

1. 7-Day Return Policy

You may request a return within 7 days of receiving your order if:

  • You received a damaged or defective product.

  • You received the wrong item.

  • The product is unused, unworn, and in its original condition.

  • The original packaging, tags, and accessories are included.

2. Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged:

  • Used or worn jewelry

  • Products damaged after delivery

  • Customized or personalized items

  • Items without original packaging

  • Clearance or Sale items

3. Refund Process

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be issued through Bank Transfer or the original payment method, depending on the payment used.

  • Shipping charges are non-refundable, unless the mistake was made by Jewelza.

4. Exchange Policy

We gladly offer exchanges if:

  • You received the wrong product.

  • Your order arrived damaged.

  • The item has a manufacturing defect.

Exchange requests must be submitted within 7 days of delivery.

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Kindly provide:

  • Order Number

  • Clear photos of the product

  • Photos of the packaging

Our support team will resolve your issue as quickly as possible.

6. Return Shipping

  • If the error was made by Jewelza, we will bear the return shipping cost.

  • If the return is due to a change of mind or personal preference, the customer is responsible for return shipping charges.

7. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

8. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan.

Please ensure your shipping details are correct before placing your order. Repeated fake or refused COD orders may result in future order restrictions.

9. Contact Us

If you have any questions regarding returns, refunds, or exchanges, feel free to contact us.

📧 Email: jewelza.official2004@gmail.com

📱 WhatsApp: +92 371 801 2988

🌐 Website: www.jewelza.shop

💎 Jewelza Promise

At Jewelza, every piece is carefully selected and quality-checked before dispatch. Your satisfaction is our priority, and we're committed to providing premium jewelry, secure shopping, elegant gift packaging, and fast delivery across Pakistan.

Thank you for choosing Jewelza. 💖