Shipping policy

Shipping Policy

Last Updated: August 2026

At Jewelza, we are committed to delivering your favorite jewelry safely and on time across Pakistan.

Shipping Coverage

We currently deliver to all cities and regions across Pakistan.

Processing Time

  • Orders are processed within 24 hours after confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

Delivery Time

Major Cities: 2–4 Business Days

Other Cities & Remote Areas: 3–7 Business Days

Please note that delivery times are estimated and may vary due to weather conditions, courier delays, or public holidays.

Shipping Charges

  • Shipping charges are calculated at checkout (if applicable).

  • Free Shipping promotions will be clearly mentioned on our website whenever available.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan.

Please ensure that someone is available to receive the parcel at the provided address.

Order Tracking

Once your order is dispatched, you will receive a confirmation message along with your tracking details (where available).

Delivery Attempts

Our courier partner will make delivery attempts according to their policy.

If a parcel is returned due to:

  • Incorrect address

  • Unreachable phone number

  • Customer refusal

  • Multiple failed delivery attempts

Jewelza reserves the right to cancel future Cash on Delivery orders from the same customer.

Damaged Packages

If your parcel arrives damaged or appears to have been opened:

  • Take photos before opening the package.

  • Contact our support team within 48 hours of delivery.

  • We will review the issue and provide an appropriate solution.

Incorrect Shipping Information

Customers are responsible for providing accurate:

  • Full Name

  • Complete Address

  • City

  • Phone Number

Jewelza is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Courier operational issues

  • Natural disasters

  • Other circumstances beyond our control

We appreciate your patience and understanding in such situations.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Jewelza

🌐 Website: www.jewelza.shop

📧 Email: jewelza.official2004@gmail.com

📱 WhatsApp: +92 371 801 2988

💎 Our Promise

Every Jewelza order is carefully packed, quality-checked, and shipped with care to ensure it reaches you safely. Thank you for choosing Jewelza – Luxury Jewelry for Every Style. 💖