Terms of service

Terms of Service

Last Updated: August 2026

Welcome to Jewelza. By accessing or using www.jewelza.shop, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General

Jewelza is an online jewelry store offering premium fashion jewelry, including Jhumka Boxes, Korean Earrings, Bracelets, Locket Sets, Gift Boxes, and related accessories.

By using our website, you agree to comply with these Terms & Conditions.

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian.

  • The information you provide is accurate and complete.

  • You are placing the order for personal use only.

3. Products

We strive to display our products as accurately as possible.

However:

  • Product colors may slightly vary due to lighting and screen settings.

  • Product packaging may change without prior notice.

  • All product descriptions and prices are subject to change at any time.

4. Orders

After placing your order:

  • You will receive an order confirmation.

  • Jewelza reserves the right to accept or cancel any order.

  • We may cancel orders due to stock availability, pricing errors, suspicious activity, or incorrect customer information.

5. Pricing

  • All prices are listed in Pakistani Rupees (PKR).

  • Prices may change without prior notice.

  • Promotional offers are available for a limited time only.

6. Payment

We currently offer:

  • Cash on Delivery (COD)

  • Bank Transfer (if available)

  • Other secure payment methods available during checkout.

Orders will only be processed after successful verification where applicable.

7. Shipping & Delivery

We deliver across Pakistan.

Estimated delivery time:

  • Major Cities: 2–4 Business Days

  • Other Areas: 3–7 Business Days

Delivery times are estimates and may vary due to courier delays, weather conditions, or public holidays.

8. Return & Refund

Returns and refunds are governed by our Return & Refund Policy.

Products may be returned within 7 days only if:

  • Incorrect item received

  • Damaged item received

  • Manufacturing defect

Used products cannot be returned.

9. Order Cancellation

Orders may be cancelled before dispatch.

Once shipped, orders cannot be cancelled.

10. Intellectual Property

All website content including:

  • Logo

  • Product Images

  • Graphics

  • Videos

  • Text

  • Designs

belongs to Jewelza and may not be copied, reproduced, or used without written permission.

11. User Responsibilities

You agree not to:

  • Submit false information

  • Abuse our website

  • Attempt unauthorized access

  • Upload harmful software

  • Use our content without permission

Violation may result in account suspension or legal action.

12. Product Availability

Products may become unavailable without notice.

Jewelza reserves the right to:

  • Limit product quantities

  • Remove products

  • Refuse bulk or suspicious orders

13. Limitation of Liability

Jewelza is not responsible for:

  • Courier delays

  • Incorrect addresses provided by customers

  • Natural disasters

  • Technical website interruptions

  • Delays beyond our control

Our liability shall never exceed the amount paid for the purchased product.

14. Privacy

Your personal information is handled according to our Privacy Policy.

We never sell customer information to third parties.

15. Changes to Terms

Jewelza reserves the right to update these Terms & Conditions at any time.

Changes become effective immediately after being published on this page.

16. Contact Information

If you have any questions regarding these Terms, please contact us.

Jewelza

🌐 Website: www.jewelza.shop

📧 Email: jewelza.official2004@gmail.com

📱 WhatsApp: +92 371 801 2988 

📍 Address: Karachi, Sindh, Pakistan

Acceptance

By using www.jewelza.shop, you acknowledge that you have read, understood, and agreed to these Terms of Service.

© 2026 Jewelza. All Rights Reserved.